Gateway Max password request

[gregor]

My Gateway Max (via 10.0.0.138) is requesting user name and password. I have entered details as for Myaccount but am told they are incorrect! Telstra tells me I shouldn't need to sign in.
Any ideas how I can access my Modem?

[Yastiandrie]

The login password for the modem isn't your telstra account details

try admin/admin, admin/password, or admin/"blank"

[gregor]

Thanks. I had tried 2/3. Unfortunately the third didn't work either so still no access to modem.

[Yastiandrie]

If thats the case your only other option would be to factory reset the modem and set it up again from scratch

[gregor]

I'll try that later. Not too hopeful though. Doesn't seem to have worked for others with the same issue....

[gregor]

Telstra rep rang and we did a factory reset on the modem and all seems fine! Apparently the modem can be adversely affected by updates......