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gregor
Level 5: Eagle Eye
August 2016
Gateway Max password request
My Gateway Max (via 10.0.0.138) is requesting user name and password. I have entered details as for Myaccount but am told they are incorrect! Telstra tells me I shouldn't need to sign in.
Any ideas how I can access my Modem?
Any ideas how I can access my Modem?
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Level 24: Supreme Being
August 2016
Re: Gateway Max password request
The login password for the modem isn't your telstra account details
try admin/admin, admin/password, or admin/"blank"
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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gregor
Level 5: Eagle Eye
August 2016
Re: Gateway Max password request
Thanks. I had tried 2/3. Unfortunately the third didn't work either so still no access to modem.
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Level 24: Supreme Being
August 2016
Re: Gateway Max password request
If thats the case your only other option would be to factory reset the modem and set it up again from scratch
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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gregor
Level 5: Eagle Eye
August 2016
Re: Gateway Max password request
I'll try that later. Not too hopeful though. Doesn't seem to have worked for others with the same issue....
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gregor
Level 5: Eagle Eye
September 2016
Re: Gateway Max password request
Telstra rep rang and we did a factory reset on the modem and all seems fine! Apparently the modem can be adversely affected by updates......