Level 1: Cadet


I have a Technicolor TH799vac, the modem stopped working and all of the lights turned off except the status light which turned orange. I have let the modem sit for 20 minutes unplugged before plugging it in again however the problem is persistent.

Are there any other steps I can try on my end or is it dead?

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Support Team
Support Team

Re: Gateway

Hi Dodgey1,


Sorry to hear about the issues with your Technicolor TH799vac.


Have you tried factory resetting the device?


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