Ebfish
Level 2: Rookie

Gen 2 modem constantly dropping

Answered

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with that too. Has been like this for atleast 5 hours  now.

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gen 2 modem constantly dropping

Log into modem (http://192.168.0.1. password is Telstra) and check that the correct username and password has been entered in the Broadband PPPOE settings.

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10 REPLIES 10
ProfessorPhone
Level 23: Superhero

Re: Gen 2 modem constantly dropping

Presumably the new modem is a Telstra smart modem. You should check the  Telstra outages website.  

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cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Gen 2 modem constantly dropping

What colour are the lights on the back of the modem? What type of connection do you have (ADSL, Telstra cable, HFC, FTTN, FTTB, FTTC or NBN fixed wireless)?

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Gen 2 modem constantly dropping

What sort of service do you have?

Is there an NBN device installed? If so, are there any indicators showing there?

If you disconnect the WAN ethernet or  VSL (depending on your service), what happens? Hopefully the SM2 will lock into 4G backup mode - which would indicate an NBN fault..  if the SM2 keeps cycling, then it is probably a modem fault (but doesn't sound like it)

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Ebfish
Level 2: Rookie

Re: Gen 2 modem constantly dropping

Yeah the modem is the same as the original one I was using. And I have checked for outages a few times, unfortunately I wish it was just that. Thanks for the reply!

Ebfish
Level 2: Rookie

Re: Gen 2 modem constantly dropping

Adsl. When the light is red on the front, online and mobile mode is off at the back, wan/dsl flashing green and mobile signal and phone solid green. When the light turns blue at the front all the lights are green at the back (solid lights).

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Gen 2 modem constantly dropping

Try taking the DSL cable out of the modem and see what happens?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gen 2 modem constantly dropping

Log into modem (http://192.168.0.1. password is Telstra) and check that the correct username and password has been entered in the Broadband PPPOE settings.

View solution in original post

Ebfish
Level 2: Rookie

Re: Gen 2 modem constantly dropping

I think (hopefully) that may have worked! Trying not to get my hopes up, but I've had a constant green light for 10mins now! Thank you so much!!

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Gen 2 modem constantly dropping

but how did it change??  and will it change again?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Ebfish
Level 2: Rookie

Re: Gen 2 modem constantly dropping

I have no idea. I ended up changing my password. It seems to all be working fine now though.

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