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Level 1: Cadet

Google Chromecast Not Connecting to Telstra New Modem Gen 2

I have a Telstra Gateway Max 2 modem and my Google Chromecast Ultra works just fine.  I just received a new Telstra Modem (Telstra Smart Modem Gen 2) and the Google Chromecast Ultra refuses to connect to it.  I restored factory settings multiple times on the Chromecast, but it can never connect to the network.

 

I setup my old Telstra Gateway Max 2 modem and it connect immediately.

 

Is there a known problem and fix for using the Google Chromecast Ultra with the new Telstra Smart Modem Gen 2?

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Google Chromecast Not Connecting to Telstra New Modem Gen 2

There is no known compatibility issues with the google Chromecast and the Gen 2 modem that would prevent the chromcast device connecting.

 

One thing you could try is disabling band steering in the modem's 2.4 GHz WiFi settings, this adds -5G to the mode 's 5 GHz WiFi name. The modem's WiFi networks now have two separate names.

 

Another thing you could try is turning off or disabling Protected Management Frames (Wi-Fi PMF) in the modem's advanced WiFi settings.

 

Do you get any error messages when you try to connect?

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Level 1: Cadet

Re: Google Chromecast Not Connecting to Telstra New Modem Gen 2

Thank you for replying so quickly.  With those two features disabled, it works.  Thank you.

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