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Level 1: Cadet

How do I connect to a pre-existing NBN co box in my house?

I have an existing Telstra modem (Telstra Gateway Pro) and I want to connect it at my new house.

Inside the house is a NBN Co box with two cables, one yellow and one grey. I have been able to successfully connect the modem and been able to access the netgear set up page, not not actually connect to the internet.

When I went into the Telstra shop, they told me I needed to contact NBNco to connect my house to NBN, but I already had the box in there? And then I was told my modem was essentially useless... 

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: How do I connect to a pre-existing NBN co box in my house?

Could you provide a picture of the NBN Co box?

 

The Telstra gateway pro can be used for an NBN Internet connection but the VOIP voice function only works on business NBN connections.

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