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Thanks Tezz, but Dani39 of the Telstra support team solved it for me. I had to use just the numbers 10.0.0.138 without the http: stuff in front. Then it worked.
Weird huh!
But thank you for your assistance.
Cheers
Ken
P.S. Once in, I updated the firmware and all works well now.
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Re: How do I find the Firmware version? TG797n v3
Hi, Ken,
Thank you for your post.
To access your modem's interface, simply open a web browser, like Internet Explorer, and type http:// 10.0.0.138 into the address bar. This will take you to the user interface where you will be prompted to enter your username and password.
If you haven't set up a login, The default values would be as follows:
Username: admin
Password: admin
☆ If those values aren't accepted, try leaving the fields blank.
If you need further assistance, please don't hesitate to ask.
Kind regards,


Hit the Kudos



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Re: How do I find the Firmware version? TG797n v3
Thanks for your reply Tezz, but that web address only takes me to Bing Search.
I tried it again without the http:// in the front but it goes to the same place.
Any other suggestions. I appreciate the help.
Cheers
Ken
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Re: How do I find the Firmware version? TG797n v3
Hi, Ken,
That's very odd. It's definitely your router's address.
Below is an excerpt which I copied and pasted straight from the user manual.
"The only way you can access or make changes to your router settings is when you run your Install CD, or by accessing the Web Graphical User Interface (GUI) on the router.
To access your GUI, you need to open a web browser, eg Internet Explorer, and type http:// 10.0.0.138 into your address bar. This will take you to the Web GUI on your router."
Maybe try hooking up the router to your PC with an Ethernet cable and attempt again to access the interface.
Kind regards,


Hit the Kudos



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Thanks Tezz, but Dani39 of the Telstra support team solved it for me. I had to use just the numbers 10.0.0.138 without the http: stuff in front. Then it worked.
Weird huh!
But thank you for your assistance.
Cheers
Ken
P.S. Once in, I updated the firmware and all works well now.
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Re: How do I find the Firmware version? TG797n v3
That's awesome, Ken.
I didn't know that. Thanks to @Dani39 for shedding some light on this. 👍
I'm glad it's all sorted. Take good care.
Kind regards,


Hit the Kudos



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Re: How do I find the Firmware version? TG797n v3
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Re: How do I find the Firmware version? TG797n v3
Hi Ed6,
If you have a Technicolor modem, then you can access the modems interface by using 10.0.0.138 or telstra.gateway in the address bar of your web browser.
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