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Level 1: Cadet

Is there a fee to return modem when ending NBN service?

Hello,

I just had a quick query that my local store were not able to clarify for me.

I am just wondering if there is a fee charged if you return the modem after ending a plan? (Due to not needing to move the plan to your next place of residence).

The guys at the store said there used to be no charge to return the modem, however were not sure if that had changed.

Thanks in advance for your help!

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Is there a fee to return modem when ending NBN service?

You don't need to return the Telstra modem. Any NBN supplied equipment has to be left at the at the premises. If the modem was being paid by installments you will have pay any remaining balance owed on the modem.

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