Level 1: Cadet

Is this legit or a scam?

Hi all, can anyone tell me if they had a recent email stating that ‘because you are using an old modem we are offering you a new modem on us.....’. I tried to contact someone at Telstra but it’s like getting through to someone from ASIO, with no good, so I’m putting this out there so maybe an expert can reassure me of the legitimacy of this email.


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented

Re: Is this legit or a scam?

There was a thread here a couple of weeks ago..  it is apparently legit


Support Team 
Support Team

Hey @Lethal-Loz


We are sending out emails to offer select NBN customers new Smart Modems on the house, it's a limited time offer until the 5th of Nov. 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more