Level 1: Cadet

LH1000 Modem

I set up a new Telstra LH1000 modem with a Telstra cable adaptor. Problem activating gateway Reference code CCP0012 (error) comes up when I try to access the internet.

I have now gone back to my old modem, but I am connected to the NBN next week &

this modem is not compatible, so need to have the new modem working soon.

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: LH1000 Modem

The problem is not with the new modem but due to the MAC address of the cable adapter not being registered against your account. To register the MAC address of the cable adapter ring 13220 and ask for cable activation. The MAC address is on a label attached to cable adapter.

Level 1: Cadet

Re: LH1000 Modem

Thanks, will try to register tomorrow, they are not answering now. 

Level 24: Supreme Being
Level 24: Supreme Being

Re: LH1000 Modem

I left a digit off the number it should be 132200

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