Macbook Pro (2109) MacOS 10.15.7 not connecting to Smart Modem Gen 2 L, Model LH11000
For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time.
I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will connect to my MacBook pro.
Today, a Telstra technician finally got the modem to green light/connected status.
--My iPhone & Ipad now connect to the modem.
--My laptop does not: The Telstra Home Dashboard says I'm connected to the modem and my MacBook shows up as a connected device. But, it cannot load any page, it can't download an email etc. Various error messages include: this site can't be reached... refused to connect...
I have not customised the Modem in any way.
Google searching indicates an incompatibility between MAC OS and Telstra Smart Modems, but the Telstra technicians do not acknowledge that.
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