bluecar
Level 1: Cadet

Modem Blocking WordPress Admin Dashboard

I have a WordPress site and a WordPress admin dashboard I believe the Telstra Smart Modem has blocked my site by the modem Firewall, can any one help or confirm and is it possible to change the modem settings

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Modem Blocking WordPress Admin Dashboard

What error message are you getting?

Can you get to the live site? If so, then it probably isn't being blocked by the modem.

Have you cleared the browser cache and cookies?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
bluecar
Level 1: Cadet

Re: Modem Blocking WordPress Admin Dashboard

Hi,

I cannot access the live site from my laptop, yes I have cleared the browser and cookies none of these has clear the problem 

 

bluecar
Level 1: Cadet

Re: Modem Blocking WordPress Admin Dashboard

This is the error message

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Modem Blocking WordPress Admin Dashboard

It may be getting blocked at the DNS level due to the site being listed by a couple of Blacklists (not an uncommon problem for Wordpress based sites).

 

You will need to make sure that Wordpress and all the addons are updated (and no out of date themes or addons - they need to have been updated within the last 18 months).

 

You will then need to get delisted from the two blacklists.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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