Level 1: Cadet

Modem dropping connection


I am getting intermittent dropouts with my modem 

Technicolor DJA0231
Software Version
It displays the following :-
Parameters Last 15 min Current Day Prior Day Showtime
Link Retrain Count0000
Sync Bandwidth(Down/Up)---0M/0M
Loss of Sync, LOS(Local/Remote)0/00/00/00/0
Loss of Framing, LOF(Local/Remote)0/00/00/00/0
Loss of Margin, LOM(Local/Remote)0/00/00/00/0
Forward Error Correction, FEC0/00/00/00/0
Cyclic Redundancy Correction, CRC0/00/00/00/0
Errored Seconds, ES0/00/00/00/0
Severely Errored Seconds, SES0/00/00/00/0
Unavailable Seconds, UAS900/90083504/8350486400/864000/601905

Modem Time

6days, 23:12:37

Should I be reporting an NBN fault or Modem Fault??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Modem dropping connection

The DSL Link stats only apply to a NBN FTTN or FTTB connection. Judging by the stats you don't have either an FTTN or FTTB as those stats indicate a permanent fault and not a intermittent fault with a FTTN or FTTB connection.


Suggest you lodge a fault and let support decide the cause. A good indication of a NBN link fault would be the lights changing on the NBN NTD that the modem is connected to.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more