Modem dropping connection
I am getting intermittent dropouts with my modem
|Link Retrain Count||0||0||0||0|
|Loss of Sync, LOS(Local/Remote)||0/0||0/0||0/0||0/0|
|Loss of Framing, LOF(Local/Remote)||0/0||0/0||0/0||0/0|
|Loss of Margin, LOM(Local/Remote)||0/0||0/0||0/0||0/0|
|Forward Error Correction, FEC||0/0||0/0||0/0||0/0|
|Cyclic Redundancy Correction, CRC||0/0||0/0||0/0||0/0|
|Errored Seconds, ES||0/0||0/0||0/0||0/0|
|Severely Errored Seconds, SES||0/0||0/0||0/0||0/0|
|Unavailable Seconds, UAS||900/900||83504/83504||86400/86400||0/601905|
Should I be reporting an NBN fault or Modem Fault??
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Re: Modem dropping connection
The DSL Link stats only apply to a NBN FTTN or FTTB connection. Judging by the stats you don't have either an FTTN or FTTB as those stats indicate a permanent fault and not a intermittent fault with a FTTN or FTTB connection.
Suggest you lodge a fault and let support decide the cause. A good indication of a NBN link fault would be the lights changing on the NBN NTD that the modem is connected to.
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