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Level 1: Cadet

Modem is blue

My modem is blue how do I fix it 

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3 REPLIES 3
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Level 25: The Singularity
Level 25: The Singularity

Re: Modem is blue

You could buy it some flowers,  after all, Valentine's day is in a couple of days. 

 

Seriously though:

What colour are the DSL/WAN and Mobile Signal lights? What type of NBN connection do you have?

 

You can also go to https://fix.telstra.com and run through the troubleshooting steps.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 22: Superhuman
Level 22: Superhuman

Re: Modem is blue


@Mattfoster92_ wrote:

My modem is blue how do I fix it 


@Mattfoster92_ First thing that comes to mind is to reboot the modem and see if it picks up its normal connection again (I'd be inclined to turn it off for about 5-10 minutes then back on)

 

Apart from that, call NBN Tech Support on 1800 834 273 or ADSL 13 22 03

Someone keeps putting vegetables in my beer crisper
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Level 2: Rookie

Re: Modem is blue

Mine is blue when there is outage which most likely it is using mobile mode. Normal colour should be green of course.

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