C_Liz
Level 1: Cadet

Moved Back to Australia From Overseas

Hello there!

to cut a long story short - I’ve moved back to Australia from the UK. Tried my old SIM card and it’s saying “SOS Only”.

 

Logged into my account on Telstra 24/7 and it’s saying no accounts are there, and my profile is showing my first ever phone number which is not my most recent Aussie number. Can’t update it obviously because I need to verify it by receiving a text to my phone!

 

2 Questions:

- Should I order a new sim (I’m in quarantine currently) 

- If I order this new sim, how do I make sure that it will be my most recent number and not the number that’s listed on my profile? 

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2 REPLIES 2
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Moved Back to Australia From Overseas

Was your service Postpaid or Prepaid? 

 

How long since you last used the number or did a recharge?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
C_Liz
Level 1: Cadet

Re: Moved Back to Australia From Overseas

 


@SteveW_52 wrote:

Was your service Postpaid or Prepaid? 

 

How long since you last used the number or did a recharge?


Hi there!

Prepaid! And last used about a year ago!

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