Level 1: Cadet

My smart modem online light is purple, and the internet speed is really slow

a

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: My smart modem online light is purple, and the internet speed is really slow

The modem is in 4G backup modem due to there being a problem with the main link. If 4G backup is used for a prolonged period of time it gets throttled to 256 Kbps. You should contact Telstra support to have throttling removed and fault on main link investigated and fixed. You can also use this trouble shouter at link below. If fault not fixed there is an option to contact a Telstra consultant.

 

https://fix.telstra.com/

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more