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Level 1: Cadet

my voip phone is not working but my internet is fine.

my voip phone is not working but my internet is - my voip service provider tells me its a internet firewall issue. any suggestions. i cannot speak to anyone telstra these days, its disgusting service.  its all texts and you get nowhere as they dont understand the issue

 

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: my voip phone is not working but my internet is fine.

There is nothing in Telstra's consumer grade modems firewall or the internet connection that will block a VOIP service. Does your VOIP work over other internet connections.

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Level 1: Cadet

Re: my voip phone is not working but my internet is fine.

Hi, yes it works at my office which is a different internet provider 

my colleague also has Telstra at home & their phone works fine.

 

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