Highlighted
Level 2: Rookie

mygateway problems

Cannot access particular site as getting deferred to mygateway.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: mygateway problems

What model modem do you have? Is this occurring on all devices connected to modem or just one device?

Highlighted
Level 2: Rookie

Re: mygateway problems

Dja0230. Issue only with computer. Phone works ok.

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: mygateway problems

Suggest you empty the cache on your web browser. If you are using chrome as your browser turn off "Preload pages for faster browsing and searching". Settings > Advanced Settings > Privacy and security.

Level 2: Rookie

Re: mygateway problems


@cf4 wrote:

Suggest you empty the cache on your web browser. If you are using chrome as your browser turn off "Preload pages for faster browsing and searching". Settings > Advanced Settings > Privacy and security.


 

 

Highlighted
Level 2: Rookie

Re: mygateway problems

Thanks for your help. It worked well.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more