KPTtraveller
Level 2: Rookie

NBN and Port forwarding

Hi All
I have a telstra smart modem gen 2 modem and trying to connect with Bosch Alarm via ethernet.
when i go into the mymodem the Alarm is listed under the device and connected (green light)
But when I try to use the alrma (via  its app) 
Im getting an error message can not connect.
So i spoke to platinum team and they advised i had to port forward, which i have done but still hasnt worked.


Any suggestions to get this working?? 

 

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10 REPLIES 10
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and Port forwarding

Could you post your port forwarding settings?

 

What is the model of alarm system?

KPTtraveller
Level 2: Rookie

Re: NBN and Port forwarding

So port settings: 

Name Protocol WAN port LAN port Destination IP Destination MAC  

 
AlarmTCP/UDP77007700192.168.0.20800:04:63:72:c3:7e

 

Model of Alarm: bosch control panel solution 3000

 

Thank you.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and Port forwarding

There should be a tick before the name in the settings.

 

You can check if port forwarding is working by going to a site such as canyouseeme.

KPTtraveller
Level 2: Rookie

Re: NBN and Port forwarding

There is no tick but on button is on.  

I can not see on canyouseeme.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and Port forwarding

Can't see anything wrong with port forwarding settings providing the Destination IP and Destination MAC address are correct and port 7700 is the correct port to forward.

 

Was this alarm system working with a previous modem?

KPTtraveller
Level 2: Rookie

Re: NBN and Port forwarding

Its a new alarm and only just setting it up.

According to Bosch (the maker of alarm) the setting at their end is correct.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and Port forwarding

Where you able to set up the IP module as per step 2 and 3 of the setup instructions?

 

https://media.boschsecurity.com/fs/media/pb/media/products_1/intrusion_alarm_systems/programming_ref...

 

In step 1 of 3 use

IP address 192.168.0.208

Subnet Mask 255.255.255.0

Gateway 192.168.0.1

KPTtraveller
Level 2: Rookie

Re: NBN and Port forwarding

The link you provided isnt working.. but the IP address you gave is the same one i have been using..
I cant see anywhere i can use the subnet and getway numbers you provided..
See previous screen shot..

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and Port forwarding

This is the correct link.

 

https://media.boschsecurity.com/fs/media/pb/media/products_1/intrusion_alarm_systems/programming_ref...

 

This information has to be set up in the IP module.

IP address 192.168.0.208

Subnet Mask 255.255.255.0

Gateway 192.168.0.1

KPTtraveller
Level 2: Rookie

Re: NBN and Port forwarding

thank you..ill have a read and see how it goes.. 
appreciate your assistance

 

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