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Level 2: Rookie

Nbn **bleep**

Answered

Why on earth is my wifi so slow? I recentley bought the "super fast speed boost" half price for $15 and it is not performing. The download is 33mbps and upload 5mbps. This is outrageous I am being ripped off! And why at a nearby park 1km away are there 2! Node boxes 15m apart! And at my park infront of my house we dont have a node! 

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Level 13: Super Sleuth
Accepted Solution

Re: Nbn **bleep**

First of all this is a public forum so I recommend removing your home address because anybody can see it and do anything with it.

Secondly, it is possible that the speed boost hasn't been applied yet. I'd give NBN faults a call and find out what's going on with it. I had a similar issue and a phone call got the issue sorted within 15 minutes.

The number is 1800 834 273

 

Additionally, always worth looking at the online troubleshooting tool: https://www.telstra.com.au/webforms/cares/

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Having some issues? Click me to try and resolve them yourself.

I'm a Telstra Premium Services employee, but the views I express on this site are my own and do not reflect those of Telstra's.

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Level 2: Rookie
Accepted Solution

Re: Nbn **bleep**

Ok thankyou Ensifus

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3 REPLIES 3
Highlighted
Level 13: Super Sleuth
Accepted Solution

Re: Nbn **bleep**

First of all this is a public forum so I recommend removing your home address because anybody can see it and do anything with it.

Secondly, it is possible that the speed boost hasn't been applied yet. I'd give NBN faults a call and find out what's going on with it. I had a similar issue and a phone call got the issue sorted within 15 minutes.

The number is 1800 834 273

 

Additionally, always worth looking at the online troubleshooting tool: https://www.telstra.com.au/webforms/cares/

------

Having some issues? Click me to try and resolve them yourself.

I'm a Telstra Premium Services employee, but the views I express on this site are my own and do not reflect those of Telstra's.

View solution in original post

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Level 2: Rookie
Accepted Solution

Re: Nbn **bleep**

Ok thankyou Ensifus

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Nbn **bleep**

If the closest NBN node is 1km away it is very likely that you will not get much out of the speed boost as, like adsl, attainable speed drops significantly the further away from the node you are. Copy/paste your modem stats http://10.0.0.138/ >Advanced > Broadband so we can take a look

 

As to the nodes location, NBN plans and installs those. You won't get a response from them on Telstra forums. I would recommend removing your address to protect your privacy

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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