Highlighted
Level 1: Cadet

nbn connection box

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.

No help from Telstra, what can I do?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more