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Level 1: Cadet

NBN drops out everyday

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My NBN goes down at random times. I have received an SMS from Telstra everday saying since the 15 Aug that my Smart Modem is available now. It happens all hours of the day with no set schedule. Why is my connection so unstable and is this normal?
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN drops out everyday

2-3 is within an acceptable range for NBN. You can call through to Telstra's NBN team on 1800 834 273 who can check how many drops have occurred within a 24 hour period and investigate further
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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4 REPLIES 4
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Level 23: Superhero
Level 23: Superhero

Re: NBN drops out everyday

How many times a day does it drop?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 1: Cadet

Re: NBN drops out everyday

2 to 3, it depends, I'm not always home, but I get an SMS from Telstra telling me when it happens.
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN drops out everyday

2-3 is within an acceptable range for NBN. You can call through to Telstra's NBN team on 1800 834 273 who can check how many drops have occurred within a 24 hour period and investigate further
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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Level 1: Cadet

Re: NBN drops out everyday

OK thanks....2-3 everyday, my old ADSL 2 connection never missed a beat, I guess I may of been lucky.

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