asebastianxx
Level 2: Rookie

NBN HFC modem swap

Answered

Hi everybody,

I've got an older Telstra Gateway Connection Kit modem (Sagemcom F@AST 5355) which I want to get rid off, and try to get the newer Telstra Smart Modem Gen 2 with 4G backup. I've been having quite frequent NBN outages for extended times over here, so having the backup of 4G data would help.

Anyone got an idea how I can do this? Does Telstra have a swap plan, or should I request to purchase this new modem?

Thanks for your responses, much appreciated.

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asebastianxx
Level 2: Rookie
Accepted Solution

Re: NBN HFC modem swap

As I received a new modem free from Telstra, I will close this. Thanks.

View solution in original post

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cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN HFC modem swap

Telstra has sent out emails to selected customers offering them free upgrades to the Smart Gen 2 modem. Next time you speak to support you could request a free upgrade to Smart Gen 2 modem due to the frequent dropouts. Another option is to buy a second hand Smart modem. I have see Gen 1 Smart modems for as little as $5 and Gen 2 for as little as $30 at cash convertors. You also get a free upgrade to the Gen 2 Smart modem if you purchase a Gen 2 WiFi booster.

 

The Smart modem is not a cure for intermittent dropouts as it does take 4 minutes to detect and switch to 4G backup also speed is limited to about 20 Mbps. It is much better to have your NBN link fixed.

asebastianxx
Level 2: Rookie

Re: NBN HFC modem swap

Thanks will contact Telstra support thru their chat app and see if I can score an upgraded modem.

asebastianxx
Level 2: Rookie
Accepted Solution

Re: NBN HFC modem swap

As I received a new modem free from Telstra, I will close this. Thanks.

View solution in original post

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