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Level 1: Cadet

Nbn Modem

I have just recently had my TG799 modem replaced with the TG800 for nbn fttn

 I have noticed though that the new TG800 has a much slower maxium line rate and slower speeds noted on speedtests done at various times I have included the modem stats below

 

Why would the new TG800 be alot slower?  I pay for a speed boost seems like a waste of money if the modem sent out wont let me get that?  Can i request to send the TG800 back and get another TG799  

 

TG800vac
DSL Status
Up
DSL Uptime
2min 57sec
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
8.54 Mbps 24.92 Mbps
Line Rate
8.54 Mbps 24.62 Mbps
Data Transferred
0.96 MBytes 2.4 MBytes
Output Power
7.9 dBm 11.6 dBm
Line Attenuation
6.9, 53.6, 63.3 dB up 20.0, 54.3, 84.3 dB
Noise Margin
6 dB up 6.1 dB 


TG799vac
DSL Status
Up
DSL Uptime
2min 47sec
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
7.87 Mbps 34.92 Mbps
Line Rate
7.87 Mbps 33.54 Mbps
Data Transferred
24.65 MBytes 138.22 MBytes
Output Power
7.8 dBm 12.1 dBm
Line Attenuation
7.8, 54.2, 63.7 dB up 20.8, 54.4, 84.3 dB
Noise Margin
6.1 dB up 6.6 dB

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: Nbn Modem

To be honest, I am suprised that the 800 is that much slower.

 

Problem is, that the 800 replaced the 799, so I would doubt that you could get another 799.

 

I assume that you have tried restarting the TG800vac to see if it improves (it could just be the port that the NBN Node has allocated it through for that connection).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Nbn Modem

So after nearly an hr on the phone and doind speed test on both of the modem the technision could see that the old TG799 did obtain a higher download speed and a higher maximum line rate but told me unfortunatly the no longer send out the old TG799 modem and the new gateway max 2 is the replacement and they advised me that the Gateway max is more stable but slower but that all they can do,  What is the point paying for a speed boost when the modem sent to me drops out my download speed and line rate by at least 10mbps

Thanks Telstra

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