PS62
Level 1: Cadet

NBN smart modem Gen 2

hi 

Since installing the nbn modem I have been having issues connecting to my work

Apparently, the modem firewall is blocking/slowing down the access

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6 REPLIES 6
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN smart modem Gen 2

Which version of the modem do you have (Arcadyan LH1000, or Technicolor DJA0231)? Are you using a VPN to connect to Work? Is light on front of modem green or blue?

PS62
Level 1: Cadet

Re: NBN smart modem Gen 2

Its Arcadyan

It works intermittently then stops connecting

I am able to Log in but after log in the message "is not responding"

My IT says they cant help as the app works on their side

Telstra says the Modem is working and so they cant either

This is very frustrating

 

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: NBN smart modem Gen 2

Which VPN is your company using?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Marty_M
Level 8: Inspector

Re: NBN smart modem Gen 2

I assume it is a work laptop you are using. Have you checked what network profile you have when connected at home?

“Have you tried turning it off and on again?”
PS62
Level 1: Cadet

Re: NBN smart modem Gen 2

F5 Big Edge

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: NBN smart modem Gen 2

Have you tried running the client troubleshooting utility? You may need to get your IT group to provide it to you. That should be able to identify from your end what problem it is having.

 

from the f5.com website:

Overview: Installing and using the client troubleshooting utility

Access Policy Manager® provides a client troubleshooting utility for Windows-based systems. Users can access the utility to check the availability and version information for Windows client components, and run Network Access diagnostic tests. The utility is integrated into BIG-IP® Edge Client® for Windows. To run Network Access diagnostics and troubleshooting reports on clients that have only the browser-based Network Access client component, you can download and install the client troubleshooting utility.

Task summary

Downloading the client troubleshooting utility

To run the client troubleshooting utility from the command line on a Windows-based system, you must first download the utility from the BIG-IP® system.
  1. On the main screen, click the F5® logo to display the Welcome page.
  2. Scroll down to the Downloads area.
  3. In the links for BIG-IP® Edge Client® Components, click Client Troubleshooting Utility for Windows.
The file f5wininfo.exe is saved to your local disk.

Viewing client components in the client troubleshooting utility

You can use the client troubleshooting utility to view client components on Windows-based systems.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility.
    The F5® BIG-IP® Edge Components Troubleshooting screen opens.
  2. Use the navigation panel on the left to explore the component categories.

Generating a client troubleshooting report

You can generate a client troubleshooting report on Windows-based systems and include several types of data, a Network Access diagnostic test and so on, in the report.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility.
    The F5 BIG-IP® Edge Components Troubleshooting screen opens.
  2. Click File > Generate Report .
    The Report screen opens.
  3. Under Type, select the types of reports that you want to run.
  4. Under Format, select html or text for the type of report.
  5. To generate a compressed report, select the compressed option.
  6. To view the report without saving the report, click View.
    While the report runs, a Collecting Data popup screen opens and a System Information popup screen opens if the system information report type runs; the popup screens close. If you selected html format, the report opens in a browser screen.

Running a Network Access diagnostic test

You can use the client troubleshooting utility to run a Network Access diagnostic test on Windows-based systems.
Note: If BIG-IP® Edge Client® for Windows is installed, you can run a Network Diagnostics test from the user interface.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility.
    The F5® BIG-IP® Edge Components Troubleshooting screen opens.
  2. Click Tools > Network Access Diagnostic .
    The Network Access Diagnostic popup screen opens.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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