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I've done all the tests, was sent a new Modem, more tests by remote technicians who can see my dropouts. Still no answer.
Could my external/central splitter be the cause? Who removes them if that's the case?
At my wits end now 😵
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If it was the central external splitter it would have caused problems when you were first connected to the NBN so it would not be the single cause but it could contribute to the fault. The central splitter adds extra load to your line which will reduce the signal level and also because it no longer has a phone connected to it there is a impedance mismatch so removing it might fix the problem.
Only qualified ACMA licensed cabler can remove the splitter. See link below.
The problem is more likely to be a lose connection either in the internal house wiring, in the street cabling or Node.
Has a NBN technician come out to check your line?
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If it was the central external splitter it would have caused problems when you were first connected to the NBN so it would not be the single cause but it could contribute to the fault. The central splitter adds extra load to your line which will reduce the signal level and also because it no longer has a phone connected to it there is a impedance mismatch so removing it might fix the problem.
Only qualified ACMA licensed cabler can remove the splitter. See link below.
The problem is more likely to be a lose connection either in the internal house wiring, in the street cabling or Node.
Has a NBN technician come out to check your line?
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NBN
No the Telstra helpdesk have only done tests offshore.
I'll ring and have a technician sent out.
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Re: NBN
Bottom line is my question, was the above described method the correct way? Everything works, no technician required to amend any wiring and all I did was to cut the phone blue/white wires in that Telstra splitter with the phones now being powered via one of the two green phone sockets at the back of the modem by inserting a phone cable into a green port and the other end into the adjoining socket which I knew had white/blue wires and is daisy chained to other sockets. The DECT phone base unit uses the other green socket.
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Re: NBN
What you did is technically illegal as only a technician with a cabler's license can work telecommunications cabling. It like replacing a electrical socket or switch. There are plenty of people capable of doing the job but by law only a qualified electrician can do the work.
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Re: NBN
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