Tonydo12
Level 1: Cadet

Netgear Nighthawk X6 R8000

Hi

I've just purchased a Netgear Nighthawk X6 R8000, I've plugged it in logged in to the router wirelessly but not able to get any ip addresses etc on the router. I'm not bad when it comes to following guides but I can't find any information on the information I need to complete the set up.

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9 REPLIES 9
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Netgear Nighthawk X6 R8000

What type of connection do you have? I assume the problem is no IP address on the WAN?

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Netgear Nighthawk X6 R8000

How are you connecting the X6 R8000 to the internet service you have?

 

See page 13 of

https://www.downloads.netgear.com/files/GDC/R8000/R8000_UM_EN.pdf

for the basic arrangement but you may need a slightly different configuration if you have and are using a Telstra modem...

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Tonydo12
Level 1: Cadet

Re: Netgear Nighthawk X6 R8000

Correct, 

I have an NBN connection through the phone line. I'm using a Netgear  R7000 currently and when I connected that that information was obtained through the setup wizard. But its not doing it for the R8000

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Netgear Nighthawk X6 R8000

Have you tried setting up as per page 23 of manual (No login required)?

Tonydo12
Level 1: Cadet

Re: Netgear Nighthawk X6 R8000

Yes, there us where I'm having the issues. It's not obtaining this information, and I'm not sure where to get it from. 

I login as it states on the page but nothing 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Netgear Nighthawk X6 R8000

Have you tried factory resetting R8000? (Page 189 of manual)

Tonydo12
Level 1: Cadet

Re: Netgear Nighthawk X6 R8000

Yes, 

Also on my R7000 I choose "country" Australia and provider being telstra as part of the set up wizard

.on my R8000 I don't have this option

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Netgear Nighthawk X6 R8000

Hi - can you connect a PC using LAN cable to a LAN port of the R8000 and Restart the R8000. The Network Genie is suppose to come up.  Are you able to access any of the configuration screens but input to them makes no changes -  you may have a Out-of-Box Failure or an issue with the modem that requires a replacement. 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Netgear Nighthawk X6 R8000

Use Other as the ISP

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more