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Level 1: Cadet

new adsl connection red ECO light tgateway

I am attempting establish adsl connection with telstra t gateway modem (first connection).  All cord connections correct.  Have green WAN, solid red ECO light.  Devices connect to modem, but no internet connection.  Have tried turning modem off and on again, holding ECO light etc - unsuccessful. Suggestions, please?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: new adsl connection red ECO light tgateway

If the WAN is solid green but red ECO it sounds like an authentication issue

 

 

Have you logged into the modem (telstra.gateway or 10.0.0.138 in the address bar of your browser), pressed the broadband button,  and entered your bigpond details into the username/password/confirm password section?

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 1: Cadet

Re: new adsl connection red ECO light tgateway

Thanks for the reply.  That address won't load!  I have turned off firewalls, tried in both firefox and safari, and no luck.  Suggestions?

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Telstra (Retired)
Telstra (Retired)

Re: new adsl connection red ECO light tgateway

Hi kerrs, 

 

Try connecting a computer directly to the T-Gateway using a LAN cable.  Any of the yellows ports will do, then use Yastiandrie instructions above to check your login details.

 

Ben

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