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Level 5: Eagle Eye

New D'link Taipan AC3200 DSL -4320L Modem Router

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Hi everyone, just brought this modem to replace my netgear one only to find my speed has dropped quiet a bit and some downloads are very slow indeed not at all happy

Mike
1 ACCEPTED SOLUTION

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

If you contact Tech Support, they can organise for the line profile to be changed or removed to allow DLM (Dynamic Line Management) to be activated on your service.

 

Alternatively, I would suggest that you make sure that your modems firmware is up to date and try the two different ADSL configurations for BYO modems.

 

ADSL Username: YourBigPond Username (i.e. username@bigpond.com)

Password:           Your BigPond password (i.e. Tiger8788)

Encapsulation:   PPPoA / VCMUX  or  PPPOE / LLC

Authentication method: CHAP

ADSL1: G.DMT (This modulation will only allow speeds up to 8Mb/s)

ADSL2+: Select ADSL2+ or Auto

VPI (Virtual path identifier):        8

VCI (Virtual channel identifier): 35

 

- Shelly

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20 REPLIES 20
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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

It is a DSL modem, so I can assume, but are you using it with an ADSL connection?

It has only been slower since swapping out the routers?

Have you tried swapping back - does the speed go back up?

If it goes back up that would highly highly suggest either a fault or poorly developed modem, because any sort of service issue would normally occur with any modem (which is why tech support often ask you if you have another modem you can try as it eliminates the modem as an issue).
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Yes is a DLS modem on ADSL2+ fast put the negear modem router back on getting the same speeds hasn't work properly since a  outage here a couple of weeks ago not at all happy, thanks for your reply

Mike
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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Well what a waste of time chatting to a technician about my speed problem so much for their Platinum service the speed used to vary now doesn't won't bother again! Pay good money don't get good service 

Mike
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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Taipans are supposed to be a pretty decent router. How slow exactly? Are the speed tests being run on Ethernet or wifi?

 

Also post your modem stats (line speed, attenuation, noise, etc)

 

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

I'm using Ethernet cable on my main computer my speed tonight has dropped by half this happened after a outage in the area SNR Margin (0.1 dBm): 93 / 60 Attenuation (0.1 dBm): 126 / 175 Output Power (0.1 dBm): 119 / 191 Rate (Kbps): 940 / 10305
Mike
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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Stats all look fine barring sync rate is technically half what you would expect for that attenuation

 

The issue has probably nothing to do with your equpiment, though you could try a speedtest and checking your modem stats without a filter if you have one in

 

Speed drops during peak time could be congestion related. Hard to say whats going on without testing it on telstra's side. It'd be a tough sell getting bigpond tech support to pick it up as a speed fault though. Telstra Platinum would only be able to make sure it is not your equipment at fault. If it is network related we would have to refer it through to Bigpond Tech Support

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Ok thanks for the reply, will just have to put up with it for awhile longer have had enough of support  for awhile as all they keep telling me everything is fine, pity the line profiles page is gone now that's how I fixed it before oh well gone now!

Mike
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

If you contact Tech Support, they can organise for the line profile to be changed or removed to allow DLM (Dynamic Line Management) to be activated on your service.

 

Alternatively, I would suggest that you make sure that your modems firmware is up to date and try the two different ADSL configurations for BYO modems.

 

ADSL Username: YourBigPond Username (i.e. username@bigpond.com)

Password:           Your BigPond password (i.e. Tiger8788)

Encapsulation:   PPPoA / VCMUX  or  PPPOE / LLC

Authentication method: CHAP

ADSL1: G.DMT (This modulation will only allow speeds up to 8Mb/s)

ADSL2+: Select ADSL2+ or Auto

VPI (Virtual path identifier):        8

VCI (Virtual channel identifier): 35

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Hi Shelly, thank you very much for your help my speed problem has now been fixed

Mike
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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

whoops 940 upload speed and didn't even click about DLM

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

That's ok can't remember everything just happy now getting good speeds Mike

Mike
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Level 5: Eagle Eye

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Thank you everyone  for your all you help much appreciated Mike

Mike
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Level 1: Cadet

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Hi All

 

I have just got NBN via fibre to node.

 

I plugged in my Taipan and I can't get access whilst the Telstra supplied modem works.  The wireless is inadequate on the VDSL Modem so I would like to use the Taipan.

 

Telstra support told me that they will only support their modem so will not help.

 

I tried using PPOE etc with my user name etc but it didn't work.

 

Looking at the Telstra modem, there is no place for credentials.

 

Can someone help me please?

 

Thanks

Andrew

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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

The Telstra one uses a sort of reverse lookup so it doesn't actually need the credientials to be entered or validated from my understanding.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Telstra Platinum (137 587) can assist with configuring 3rd party routers and would be the best team to confirm if it is possible to bridge the BYO router to the provided Gateway if you require the phone service.  

 

Alternatively, I can only suggest searching other forums such as Whirlpool which suggests it is possible with some configuration and a firmware update.

 

If you do find the solution, please share this as it may help others in the crowd.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Hi Andrew,

 

I'm having the exact same issue .... have you managed to resolve it ??

 

I spoke to D-Link and i was able to configure the Taipan to work as a router, but I obviously want to use it as both Modem/Router .....

 

Am on hold now with Telstra Customer Service to see if they can offer any more advise ....

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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

What type of connection do you have?

 

The link below shows ADSL settings

https://www.telstra.com.au/support/category/broadband/manage/bigpond-standard-settings

 

If its FTTN set us IPOE (No User name or password

Profile 17a

Annexe A/I/J/L/M

G INP /G998.4 Enabled

G Vector / G993.5 Enabled

SRA (Seamless Rate Adaption) Enabled

 

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Level 1: Cadet

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Hi cf4,

 

I have an NBN FTTP connection

 

I am unable to use my Dlink Taipan DSL-4320L as a modem AND router .... I can use it as a router however when I go to configure the modem it does not connect to the internet.

 

Does the connection require VLAN enabled and if so how do I obtain my VLAN ID?

 

Essentially I want everything to run through my own modem/router and get rid of the gateway. Please help as this is proving to be a massive headache

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Level 14: Field Agent

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

@Trebjas

 

For FTTP you connect the cable directly from the NBN box to the WAN port of your router.

 

Modem is required only for FTTN, where you connect VDSL signal from a telephone socket to the DSL port.

 

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: New D'link Taipan AC3200 DSL -4320L Modem Router

Connect WAN port of Modem router to NBN box

Set connection type as IPOE (No User name or password required)

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