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NEW GEN 2 MODEM
You can ask all the questions and wait for hours on hold for technical assistance but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit NBN has nothning to do with Telstra.
Basically connecting is straight forward. Yes you do need to leave the 240 power to the old white NBN box and just remove the cover and put the new cable to the modem as shown.
If you have some old wiring and go from modem phone socket to phone it will be dead.
What you may need to do is from modem connection use a in line splinter and connect your phone put other wire to wall socket to complete the circuit.
During the NBN roll out shonky contactors did all sorts of things and not 100% correct.
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