Nighthawk X4S AC2200 Tri-Band WiFi Range Extender User Manual Model EX7500

[crgarth]

Cannot connect

tried WPS connection all lights show up except for the router link LED light.

tried manual connection would not open mywifiext to go to the next step

found this Nighthawk PDF

"Connect to an Existing WiFi Network
To extend the range of your WiFi network, you must connect the extender to your existing WiFi network.
If your router’s WiFi security is set to WPA enterprise or WPA2 enterprise, your
extender can’t connect to your router. You must change your router’s WiFi security
setting."

turned off security mode to none, internet immediately dropped out

what other things can I try

[cf4]

The Telstra modems don't use WPA enterprise or WPA2 enterprise they use WPA and WPA2 personal.

You could try turning of Protected Managements Frames (Wi-Fi PMF) in the modem's advanced WiFi settings. 

[crgarth]

I did as you said and got the same result  was able to connect to netgear ext but then it did not automatically open the installation assistant and when I manually typed in mywifiext.net it would not open any other suggestions would be great

[cf4]

Is your device connected to the extenders WiFi (NETGEAR_EXT) and if the device has a LAN port the LAN port disconnected?

[crgarth]

Sorry can you dumb that down for me?  I am using my laptop to try the manual connection where would I find the information about whether or not it has a LAN port and whether or not that is disconnected?  Further should I turn back on the PMF?

[cf4]

PMF can be turn back on.

LAN ports are the yellow ports on the back of the modem. If your laptop has a LAN port it will be similar to those ports. If the LAN port on PC is connected to modem it should be disconnected.

If you still can't access genie with LAN port is disconnected and Laptop connected to NETGEAR_EXT suggest you factory reset extender.

[crgarth]

My extender does not have a LAN port only the WPS button

[cf4]

The extender doesn't need a LAN port just make sure the LAP top is not connected to the modem while setting up extender.

On your laptop go to the WiFi settings and connect to NETGEAR_EXT

 Launch web browser.

 Enter http://www.mywifiext.net.

The NETGEAR installation assistant displays

Page 13 of manual

[crgarth]

I was never connected using my LAN port will turn the PMF back on, on another page someone suggested turning off the band steering, should I turn that back on and finally I noticed under ACL mode it is blacklist should that be set to something else?

When I get your answer I will go back to the start reset the extender again and try from scratch.

[crgarth]

I get all the steps you suggested above, its when I launch my browser it states that there is no connection, I am using chrome.

[cf4]

Have you tried factory resetting the extender?

[crgarth]

many times

[cf4]

On your laptop go to settings

Network & Internet

WiFi

NETGEAR_EXT

Scroll down and look for IPv4 DNS servers

Enter the IPv4 DNS server address displayed in your browsers address bar.

[crgarth]

I will do that now, 

I have checked and the IP address for telstra is different to that of the extender is that right or do I have to somehow make them the same?

[cf4]

They will be different during setup but once connected the IP address of extender should change so that it is with in the address range of Telstra modem.

[crgarth · Accepted solution]

Entering the IPv4 worked, I was able to register and place the extender in a suitable spot, thanks