open port

[oscar22]

I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks

the port are 80 , 6001 , 6002 , 6003 ,

[cf4]

Have you tried deleting and then reseting up the port forwarding?

What is the firmware version of the modem? The firmware version is located on the left hand side of modem's login page.

Is ghe front light on modem green or blue? If blue modem is on 4G backup and port forwarding will not work.

[oscar22]

How can reseting up the port forwarding ,quickly I put a new one, it goes red ,  the firmware is 

Gateway Information

Serial No

ARC1837046947

Firmware Number

0.12.15r

Gateway Make Model

Arcadyan LH1000

[cf4]

Could you explain what you mean by they go red? Do they have a red cross on the righthand side of the rule?

[oscar22]

yes

[cf4]

The red cross is normal. Tapping on the red cross deletes the rule.

Are you able to connect to the camera's on a device connected to modem's WiFi using the camera's local address?

Have you checked if ports are open at a site such as canyouseeme?

[oscar22]

yes I can connect the camera via WiFi

[cf4]

If you open a web browser on device connected to modem and go to http://xx.xx.xx.xx:80, were xx.xx.xx.xx is the IPv4 address on the WAN of the modem does the camera's log in page open?

[oscar22]

Excuse me but I am not very familiar with electronics so I do not understand your last answer

[cf4 · Accepted solution]

Log into modem and go to Broadband. Scroll down to the IPv4 address which has been blanked out in the image below. This is the modem's WAN IPv4 address.

Open another tab in your browser.

Enter http://Modem's WAN IPv4 address:80 into browsers address bar and go to that address.

The cctv's log in page should be displayed in the browser.