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Parental Controls setup on Arcadyan LH1000

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Have setup parental controls on smart modem gen 2 (Arcadyan LH1000) however they are not working, is there a firmware update available or resolution available?

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Level 24: Supreme Being
Level 24: Supreme Being
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Re: Parental Controls setup on Arcadyan LH1000

There is no firmware update to fix any parental control faults that I know off. What is wrong with the parental controls? The parental controls only prevent internet access they don't prevent devices connecting to modem,

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12 REPLIES 12
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Parental Controls setup on Arcadyan LH1000

There is no firmware update to fix any parental control faults that I know off. What is wrong with the parental controls? The parental controls only prevent internet access they don't prevent devices connecting to modem,

View solution in original post

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Level 2: Rookie

Re: Parental Controls setup on Arcadyan LH1000

Yes im aware of that, my issue is the parental settings are not working.  I have setup times for devices to not access the internet but they are not working.  Ive read on a previous thread that the modem maybe faulty and no firmware updates are available at moment to fix issue.  Who can i contact to get this resolved or should i just ask for a replacement.  I need a device that will block interent access at certain times.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Parental Controls setup on Arcadyan LH1000

The parental controls work on my Arcadyan modem. What firmware does your modem have? Firmware is displayed on left hand side of login page. If modem is faulty you would need to contact support for a replacement.

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Level 2: Rookie

Re: Parental Controls setup on Arcadyan LH1000

Version number is 0.10.05r

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Parental Controls setup on Arcadyan LH1000

The modem has the latest firmware. In which way are controls not working correctly. Are the blocking at the wrong times or not blocking at all.

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Level 2: Rookie

Re: Parental Controls setup on Arcadyan LH1000

They are not blocking the devices at all, it appeared to be working a number of months ago but not now.  No settings have been changed.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Parental Controls setup on Arcadyan LH1000

Is it the URL site blocking part off the Parental Controls that is not working? I have just checked on my modem and URL site blocking is not working for all sites. For example it blocks adam.com.au, but does not block google.com or www.youtube.com

 

 

@Yastiandrie Is there any plans to include in a firmware update a fix for URL blocking not working properly in the Arcadyan modem? From my investigation it appears that it blocks sites that only have an IPv4 address (adam.com.au) but does not block sites that also have both a IPv6 and IPv4 address

 

 

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Level 2: Rookie

Re: Parental Controls setup on Arcadyan LH1000

only using device mac address for blocking, you mentioned IPv6 and IPv4 address, the devices have both IPv4 and IPv6 activated, perhaps as you mentioned devices with IPv6 address are not blocked.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Parental Controls setup on Arcadyan LH1000

I was referring to URL blocking. I don't have any problems with the Time Controls. They time controls block devices when they have either a IPv4 or IPv4 plus IPv4 address. 

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Level 2: Rookie

Re: Parental Controls setup on Arcadyan LH1000

it appears the parental controls are now working after running a factory reset on the modem, fingers crossed it will stay that way.  thanks for the feedback confirming they do work on modem.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Parental Controls setup on Arcadyan LH1000

@cf4 Yes there is

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
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Level 1: Cadet

Re: Parental Controls setup on Arcadyan LH1000

How do you put more than one time in for the same device....it seems the LH1000 only let's you enter a MAC address once in the list. 

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