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Telstra (Retired)
Telstra (Retired)

Re: Bigpond Cable modem user manuals

Netgear CG814WG

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6 REPLIES 6
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Level 1: Cadet

Re: Bigpond Cable modem user manuals

Did you get a manual for cable internet?

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Community Manager Community Manager
Community Manager

Re: Bigpond Cable modem user manuals

Hi kwun0512,

Are you after a user manual for a certain modem?

- Tim
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Level 2: Rookie

Re: Bigpond Cable modem user manuals

Hi, I received new Netgear Cable Home Network Gateway CGD24N to replace 3 year old modem. Nice to receive an Install CD but none of our computers or laptops have CD access. I am female and blonde, am almost breaking out in a sweat! On sunday the guy from Telstra said I would be able to change the modems over very easily. Any suggestions would be appreciated. Thank you.
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Telstra (Retired)
Telstra (Retired)

Re: Bigpond Cable modem user manuals

Hey Ringerz,

 

The initial CD install is only required on one computer, this is to setup the modem to connect to our network. Once that is done, any device/computer can connect to the modem via Wi-Fi or directly via Ethernet. You don't need to run the CD on every computer connecting to your modem Smiley Happy

 

Brodie

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Level 2: Rookie

Re: Bigpond Cable modem user manuals

Hi Brodie,

Thanks for your reply but I have to physically change the modem, it came in a box with 2 sets of white cables, a yellow cable, a black one for the power point. The modem is a lot bigger than our existing one, many wi fi problems for months so this new one arrived by Express Post this afternoon. I have to physically disconnect the old one and install the new one. One laptop in the house as facility for a CD.

So it is the hands on stuff that I need help with. Having to get on the floor and disconnect the old modem, use that red key to disconnect the black cable from the existing modem.

Thanks in advance.
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Telstra (Retired)
Telstra (Retired)

Re: Bigpond Cable modem user manuals

If you can run the CD on at least 1 computer it should walk through the hardware setup. Have you tried going through this?

 

Brodie

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