Level 1: Cadet

Re boot gateway modem

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Re boot gateway modem

You can reboot the modem by disconnecting it from the power point for 30 seconds then reconnecting it to the power point.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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1 REPLY 1
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Re boot gateway modem

You can reboot the modem by disconnecting it from the power point for 30 seconds then reconnecting it to the power point.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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