Hi terrie07,
Are you able to see the Pre-Paid device when you login to your Telstra My Account? If you can you'll be able to recharge it when you're logged into your My Account.
https://www.my.telstra.com.au/myaccount/home
Are you able to see the Pre-Paid device in your Telstra 24/7 App?
If you can you'll be able to recharge in the 24/7 App.
If you can't see the device in either of these I'd suggest that you contact Telstra Pre-Paid on 1258880 and they'll be able to help you recharge your device.
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Hello