frustrated--OMG
Level 1: Cadet

Remove shaping on 4G Backup in Telstra Modem while waiting for NBN connection appointment

Hi

 

I am waiting for the NBN connection appointment, which is still 10 days away.

I have the Gen 2 modem, 4G backup is working but at the throttled 5Mb, which is barely usable.

 

I called 132200, Faults, NBN, and the operator said they cannot make any changes to the 4G service.   

 

Ive seen it mentioned about speaking to the NBN Assurance team or others can make the change using a Hybrid Modem form.

 

Anyone from Telstra or NBN can help fix this ?

 

Frustrated!

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1 REPLY 1
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Remove shaping on 4G Backup in Telstra Modem while waiting for NBN connection appointment

The 4G backup is throttled by default at up to 6mbps down and 1mbps up. The un-shaping web form is for when the backup is shaped to 256kbps once the 30GB of data on the sim card has be used to add extra data.
I work for Telstra, but my opinions are my own and not that of Telstras

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