Willdabeast
Level 1: Cadet

Smart Booster gen 1 compatibility

Earlier this year i purchased a new Smart modem gen 2 and a set of smart boosters gen 1.

 

Since then it seems the gen 1 smart booster have been discontinued and there is a new gen 2 smart booster. What no one at a Telstra store or on the helpline can tell me is if i want to expand the mesh network can i use the gen 2 booster? Can i still order an additional gen 1 booster? Or i have a blown my money on a product the Telstra have supported for less then 6 months since i purchased it?

 

Please note i have already called the helpline, online chat and in store and all anyone wants to do is sell me a gen 2 booster without being able to answer if it will be compatible with the gen 1 boosters.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Smart Booster gen 1 compatibility

Hi Wildabeast - unfortunately, there is an element of mystery that Telstra create by not providing useful technical information to owners of their equipment and things change over time as new firmware is released for devices. This Telstra link indicates that Gen 1 Boosters are not compatible to Gen 2 Boosters - third sentence and not sure if is accurate or current in terms of any changes that the Gen 2 Booster may have had since its original release. I don't know whether this is a marketing driven statement or a technical one.  

 

https://www.telstra.com.au/support/category/broadband/adsl-cable-velocity/other-set-up-info/how-do-i...

 

Having said that, it is surprising that the Gen 1 Boosters have disappeared from ordering screens - this would generally imply a backward compatibility for the Gen 2. One never can be sure unless someone has successfully installed both and shared their experience.

 

I have seen Gen 1 Boosters on Gumtree and eBay for around $100 for a set of two, so perhaps that would be a safe option for you to pursue - even if you only need one additional Booster, you have one for a spare part for any future issues. Both Gen 1 and Gen 2 Boosters are made by Arcadyan, a highly respected manufacturer who also make Routers for ASUS, Linksys, Belkin, Carriers such as British Telecom and Canadian Telus.

 

The Gen 1 Boosters should operate well for you. If your Wi-Fi coverage is marginal in the area where you wish to expand coverage, you may be able to achieve successful coverage with your existing two boosters by extending a longer LAN cable from the Telstra Smart Modem to Booster No1.  Hope this helps.

 

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart Booster gen 1 compatibility

The Gen 1 and Gen 2 boosters will not create a mesh network with each other, and I doubt this will change

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Smart Booster gen 1 compatibility

Thanks for clarifying the situation. It's a difficult concept to understand given the four Telstra Modems and different configurations the G2 Booster can be used in. Not sure if you do this a matter of course, but I think it would be helpful for Telstra Customer Contact staff at all levels mentioned above to be made aware of this peculiarity through an internal Quality Assurance Process in order to minimise any future inadvertent misinformation at time of enquiry or purchase. Cheers.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more