henkeem
Level 1: Cadet

smart modem 2.4 Ghz issues

hi, my smart modem works fine in the 5 ghz wifi but is terrible in the 2.4 ghz even standing right next to it

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3 REPLIES 3
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: smart modem 2.4 Ghz issues

What model is the smart modem (DJA0230, DJA0231 or LH1000)? There is a label on bottom of mldem with the model no.

henkeem
Level 1: Cadet

Re: smart modem 2.4 Ghz issues

it is a Lh1000


 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: smart modem 2.4 Ghz issues

There are been quiet a few DJA0231 with faulty 2.4 GHz but also few LH1000. With the DJA0231 the 2.4 GHz WiFi signal disappears completely but with the LH1000 the 2.4 GHz WiFi signal is very low on faulty units. If a factory reset doesn't fix problem the only remedy is a replacement modem. To factory reset modem press the reset button located on back of the modem near LAN port 2 for at least 10 seconds?

 

 

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