Level 1: Cadet

smart modem gen2 on ADSL

I received and installed my Gen 2 Smart Modem a few days ago.  We had a line problem after a lightening strike which was fixed by a Tech.  But the modem will not turn over from backup mode. All lights at the back of the modem here green, with the exception of the mobile signal which goes from orange to green intermittently. The light on the front of the modem is still showing that it’s running on the Mobile backup connection (blue) ... How can I turn off backup mode to broadband.  Is this an authentication issue and if so how can I rectify this.

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Level 8: Inspector

Re: smart modem gen2 on ADSL

What does the NBN box show? What type of NBN connection do you have? Is it HFC or FttC?

“Have you tried turning it off and on again?”

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