RB42
Level 3: Gumshoe

Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Spoiler
 

Getting above speeds even when in the same room as router. On unlimited data plan.

 

Also, what is the expected data speeds for the modem and NBN I am on?

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7 REPLIES 7
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Could you post your link status results? These will indicate what your FTTN link is capable off. The link status results are located here on the Telstra modems.

 

Gateway Max TG799 and Telstra Gateway Max II (TG800)
http://10.0.0.138 > advance > broadband > DSL stats

 

Telstra Gateway Frontier (DJN2130), Telstra Smart Modem (DJA0230) Telstra Smart Modem Gen2 (DJA0231)
http://192.168.0.1 > Advanced > Broadband > DSL stats Log in ID Gen 2 is admin/Telstra

 

Telstra Smart Modem Gen2 (LH1000)
http://192.168.0.1 > Broadband Log in ID Gen 2 is admin/Telstra (Only DSL RX rate and DSL TX rate available).

 

Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin

 

The image below is an example of link status.

 

DSL link 49 Mbps

RB42
Level 3: Gumshoe

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Here it is. 

SteveW_52
Level 21: Augmented

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Are all your devices connected by Wi-Fi or some by cable? Are they all giving the same results.

 

What indications are showing front and back of the SM2?

 

Are you able to have a device (laptop or PC) connected by either cable or Wi-FI.. 

if so, you just have that device connected, can you do a speed test with something like https://speedtest.telstra.com  using one of the two connections (say wi-fi) then disconnect that method and connect via the other method (etherenet/LAN) and repeat the same speed test.. 

 

Is there a difference between the two tests?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
RB42
Level 3: Gumshoe

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Around 7 devices connected to wifi at al times, 3-4 of those actively using the connection for simple browsing etc. All devices give same slow speed, some even slower or with no connection at all in many areas of the house. 

 

Wireless connection test:

Wired ethernet connection test:

 

SteveW_52
Level 21: Augmented

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

OK, those don't look to far off the service (link speeds) capabilities for either type of connection..  but are twice what you mentioned in the original post? Were any changes made? Does the speed slow during different times of the day?

 

Assuming you only had one device for those speed tests, leave that connected and then start adding your other devices back one at a time - do a speedtest each time from your 'test' device - if it is close to the same, then add the next device and so on.. 

 

this is a slow process but will help to see if there are any of your devices causing the speed reduction..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

Do you know how far you are from the node because with a FTTN connection the speed will depend on quality of cable and distance from the node. If you are over 1 Km from node 26 Mbps down and 8 Mbps receive line sync speed might be all your FTTN link is capable. A sync speed of 26 Mbps will give a test speed of about 22 Mbps.

 

There is a map at link below that shows how far from the node and what speed link is theoretically cable of. Unfortunately map does not cover all locations.

 

http://nbnmtm.australiaeast.cloudapp.azure.com/

SteveW_52
Level 21: Augmented

Re: Smart modem GEN2 with FTTN NBN only getting around 10 MBPS download and 2 MBPS download.

"All devices give same slow speed, some even slower or with no connection at all in many areas of the house"

 

The slower or no connection devices - what Wi-Fi band are they on and as they get further away from the Smart Modem, is that when you get 'no connection' status? 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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