Level 2: Rookie

Sony Bravia Smart TV and Telstra Smart Modem

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I've just joined Telstra and have a smart modem but I can't connect to my Sony smart TV - all other devices connect no worries.  I have unchecked the band steering box - still no luck. Thanks in advance.

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Level 2: Rookie
Accepted Solution

Re: Sony Bravia Smart TV and Telstra Smart Modem

I had only turned it off on the 2.4GHz but I've now turned it off on the 5GHz band - FIXED! The TV is not restarting and it appears to be staying connected to the wifi and I can use Netflix etc - THANK YOU!

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9 REPLIES 9
Level 25: The Singularity
Level 25: The Singularity

Re: Sony Bravia Smart TV and Telstra Smart Modem

You might need to turn off PMF in the modem's wifi settings as well.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 2: Rookie

Re: Sony Bravia Smart TV and Telstra Smart Modem

Hi, thank you, could you pls explain how I do this - which settings I click on?

Level 25: The Singularity
Level 25: The Singularity

Re: Sony Bravia Smart TV and Telstra Smart Modem

Unfortunately I don't have a modem to check on at the moment.

It should be on the 2.4GHz wifi settings page. If it is already switched off, turn it on and then back off to make sure it is really off.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Sony Bravia Smart TV and Telstra Smart Modem

To turn of PMF log into modem (http://192.168.0.1, password is Telstra), go to Advanced, go to WiFi, scroll down and look for Protected Management Frames, or WiFi-PMF, turn off or set to disabled and save settings.

Level 2: Rookie

Re: Sony Bravia Smart TV and Telstra Smart Modem

Hi again, I have also turned off the WiFi-PMF, double checked the band steering is off - it connects for about 10 seconds then the TV restarts, over and over again.  Any other ideas?

Level 25: The Singularity
Level 25: The Singularity

Re: Sony Bravia Smart TV and Telstra Smart Modem

When you say "restarts", do you mean powers off and then back on, or just that the wifi disconnects and tries to reconnect?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 2: Rookie

Re: Sony Bravia Smart TV and Telstra Smart Modem

Hi, it appears the TV is powering down and restarting - over and over until I disconnect the wifi.  

Level 24: Supreme Being
Level 24: Supreme Being

Re: Sony Bravia Smart TV and Telstra Smart Modem

Have you turned of WiFi-PMF on both WiFi bands? I have seen the PMF causing an android phone to reboot.

Level 2: Rookie
Accepted Solution

Re: Sony Bravia Smart TV and Telstra Smart Modem

I had only turned it off on the 2.4GHz but I've now turned it off on the 5GHz band - FIXED! The TV is not restarting and it appears to be staying connected to the wifi and I can use Netflix etc - THANK YOU!

View solution in original post

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