CrowdSupport®
Highlighted
Level 1: Cadet

Still have a blue light in my modem Wan/DSL is off

Still hàve a blue light in my modern 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Still have a blue light in my modem Wan/DSL is off

Which light is blue (and could it be purple - a purple online light would indicate that it is connected via 4G backup)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Still have a blue light in my modem Wan/DSL is off

If you have an ADSL or FTTN/B connection check that modem's DSL port is connect to phone socket. If you have more than phone socket try another phone socket and make sure nothing is plugged into spare phone sockets. For all other types of connections types check that modem's WAN port is connected to NBN NTD (NBN connection) or cable adapter (Telstra cable)

 

If you have the modem connected up correctly ring support 132200 and lodge a fault.

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Still have a blue light in my modem Wan/DSL is off

Hi @gabbycas

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more