Level 25: The Singularity
Level 25: The Singularity

Telstra 5G Home Modem AW1000 unofficial manual.

I should rely have posted this in the WiKi section of crowdsupport but the WiKi section appears to be no longer supported. There are only a few recent articles and these have been posted by Community managers. Most crowdsupport members don't even know the WiKi exists as the link is hidden at the bottom of the crowdsupport menu. On displays smaller than FHD the menu item is not even available in desktop browsers so I have posted here.


I recently received the Telstra 5G Home Modem, I have written a manual and also performed some test. A few of my key findings.

  • The service does not support servers which means that some old style IP cameras and security systems will not be able to be accessed remotely. Even devices that support IPv6 can not be viewed remotely as I can find no way for allowing access through modems firewall. All port forwarding and special service access is disabled in 5G mode.
  • Modem only supports and dynamic DNS services.
  • Some older devices require to be made in modem's WiFi settings before they will connect (Change Authentication mode or change Wireless mode to g/n or a/n/ac).
  • Some device want connect to modem's WiFi, no mater what changes are made to WiFi settings or connect at a greatly reduced speed (example one devices connect to Telstra Gen 2 Modem at 20 Mbps but only connects  AW1000 WiFi at 1.5 Mbps.
  • Could not get Bridge mode to work in modem.

The manual is available here. It covers the following.


1. Lights
2. Modem Ports and Buttons
3. Lo gin to modem
4. Change Modem’s Login Password
5. Parental Controls
6. Address Reservation (Static LA N IP Address)
7. Port Forwarding ( Disabled in 5G mode )
8. Connecting Wi-Fi devices
9. Turn WI-FI OFF or ON
10. Change Wi-Fi Channel SSID and Password
11. Wi-Fi MAC Filtering
12. Enable Guest WiFi
13. WiFi Scheduling
14. Firewall
15. Backup and restore modems settings
16. Reset Modem or Reboot Modem
17. Reboot Modem
18. Bridge Mod e (Does Not Work)
19. Dynamic DNS
20. R emote W EB Access (Disabled in 5G mode )
21. DLNA Server and Mass Storage
22. Connecting a USB Printer.
23. 5G Cellular settings and status.
24. Change LAN IP Address of Modem
25. DNS Selection
26. Modem Firmware / Software
27. Modem’s Time Settings
28. Modem as Router
29. DMZ ( Disabled in 5G mode )
30. Specifications
31. Known Limitations and Bugs
32. WiFi Performance
33. Internet Performance

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Level 1: Cadet

Re: Telstra 5G Home Modem AW1000 unofficial manual.



Have you tried this modem with an external antenna?


I am getting 19 dBm gain on a 4g signal, but nothing for 5g?



Level 25: The Singularity
Level 25: The Singularity

Re: Telstra 5G Home Modem AW1000 unofficial manual.

Haven't tried with external antenna. You will need a 5G antenna as the 5G uses higher frequencies than 4G (3.6 GHz compared to 700 MHz to 2.6 GHz)

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