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Level 1: Cadet

Telstra app support - A JOKE

It looks like Telstra got it wrong again !!! I posted a billing question on the app 30 minutes ago, and I'm still at the point of verification .... Just because it's online it doesn't mean I can spend all day resolving a bill quiery. This is insane..... The excuse with COVID about telephone assistance its a joke. Optus offers telephone assitsance to its customers.

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1 REPLY 1
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Level 2: Rookie

Re: Telstra app support - A JOKE

 

It is absolutely a joke!  I logged a case during lunch time (via app support, which is the only way to contacting Telstra now) , and at 5.11am next day I finally had a response and text message containing the so-call verification code.... 

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