B_Owens
Level 1: Cadet

Telstra Gateway Losing Connection With Powerline Network Adaptor TP-LINK

Answered

I recently added to our home network at TP Link powerline network adaptor and now whenever I try to upload data from the computer attached to the other end of the powerline network my telstra modem loses its connection to the internet. I get errors in the log such as:

01.11.2020 08:02:22 Info XDSL
VDSL connectivity is down port 1
01.11.2020 08:02:22 Warning DHCPC
WAN DHCP client (1) stopped
01.11.2020 08:02:30 Info VOICE
Voice interface status changed to DOWN - IP: 0.0.0.0
01.11.2020 08:02:32 Info VOICE
Line1 (prdorc02_5013612344133@connect.telstr is unregistering
01.11.2020 08:02:32 Info VOICE
Line1 (prdorc02_5013612344133@connect.telstr is disabled
01.11.2020 08:02:32 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:05:12 Info XDSL
VDSL connectivity is up port 1
01.11.2020 08:05:14 Info DHCPC
WAN DHCP client (1) started
01.11.2020 08:05:19 Error PPPOE
PPPoE error: timeout
01.11.2020 08:05:22 Info DHCPC
The WAN DHCP client IP address 124.189.235.243
01.11.2020 08:05:24 Info VOICE
Voice interface status changed to UP - IP: 124.189.235.243
01.11.2020 08:05:25 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:05:26 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:05:29 Info VOICE
Line1 (prdorc02_5013612344133@connect.telstr is registering
01.11.2020 08:05:29 Info VOICE
Line1 (prdorc02_5013612344133@connect.telstr is registered
01.11.2020 08:05:30 Info WIFI
Channel: (13/1) Channel Hopping initiated/Manually initiated
01.11.2020 08:05:33 Info SYS
TR-069 connectivity to (58.162.32.33/cwmp/cwmp) has been initiated
01.11.2020 08:05:39 Info SYS
TR-069 connectivity to (58.162.32.33/cwmp/cwmp) has been closed
01.11.2020 08:06:24 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:06:24 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:06:24 Info WIFI
WiFi security settings have been successfully saved
01.11.2020 08:06:35 Info WIFI
Channel: (1/12) Channel Hopping initiated/Manually initiated

Should the telstra FAST5355-A modem be compatible with powerline network adaptors? Is there a way to prevent this from happening or to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Gateway Losing Connection With Powerline Network Adaptor TP-LINK

If your power line adapter has a "Lower PLC-to-VDSL interference Mode" you can try setting powerline adapter to this mode.

 

https://www.tp-link.com/us/support/faq/2027/

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3 REPLIES 3
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Losing Connection With Powerline Network Adaptor TP-LINK

It looks like the powerline adapter is introducing electrical interference into the VDSL connection. The reason this is happening when you transmit data is due to the power adapter using a different frequency to transmit than receive. One thing you could try is not plugging the power line network adapter into the same socket used by the F@st53555. I don't thing changing the modem would fix the problem. You might have to rewire the phone cabling so that it is not near or running parallel any electrical cabling.

 

An alternative to a power line adapter is to use a USB WiFi dongle on the computer or to use a WiFi range extender. Most WiFi range extenders can be used as a WiFi to LAN adapter. They have an ethernet port that can be connected to a computer.

 

Another more expensive option is the Telstra Gen 2 booster for $288. This will come with new Gen 2 Smart modem included in the price. It has an ethernet port that the computer can connect to.

cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Gateway Losing Connection With Powerline Network Adaptor TP-LINK

If your power line adapter has a "Lower PLC-to-VDSL interference Mode" you can try setting powerline adapter to this mode.

 

https://www.tp-link.com/us/support/faq/2027/

View solution in original post

B_Owens
Level 1: Cadet

Re: Telstra Gateway Losing Connection With Powerline Network Adaptor TP-LINK

Thanks for the help. It was indeed the powerline network adaptor creating interference. I didn't explain that I had recently bought the powerline network adaptors to replace a wifi repeater. Unfortunately, the layout of our house means that wifi repeaters have never worked as well as I had hoped when I bought them.

 

I have changed the "Lower PLC-to-VDSL interference Mode" setting on the powerline adaptors and the problem seems resolved. So thanks for that.

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