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Level 2: Rookie

Telstra Gateway Max 2 Pairing Issue

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Hi,

I have a Telstra Gateway Max 2 to which I have successfully paired several devices i.e. wireline extender, a wifi extender, an apple TV and 2 dect telephones. 

 

I wish to pair another device however when i push the pair button on the Gateway the led flashes blue and the phones start to ring. This all happens before the I have activated the WPS button on the device which I wish to pair.

 

Has any-one else experienced this problem and is so what was the solution?

 

Regards

surf4ever

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Gateway Max 2 Pairing Issue

The pair will page DECT phones if they are connected. Try pushing the pair button in for longer then you normally would (approx 5 seconds).

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Gateway Max 2 Pairing Issue

The pair will page DECT phones if they are connected. Try pushing the pair button in for longer then you normally would (approx 5 seconds).

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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