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Telstra Gateway Max wifi unable to connect to Windows XP

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I have looked at various posts to this point on not  having connection to a Gateway, but nothign works or I can't find the route to some suggestions.

I recently acquired a Gateway Max with a renewed Telstra bundle. It works fine with our mobile phones, Ipad,  Apple computer, and a computer with Windows 10 - and it is quicker than our previous set-up (D-link with Netgear router). But I have an old Dell computer with Window XP and it has some valuable software that I still use and which utilizes the internet. That computer simply won't connect.  A call to Telstra Tech. department couldn't solve the problem (with considerable effort) other than to determine that the computer would connect OK with an ethernet cable. But the wifi point is well away from this computer and it would be preferable to use wifi.

The connect code has been entered (to state the obvious here).

Any suggestions?

Thanks.

 

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Level 3: Gumshoe
Accepted Solution

Re: Telstra Gateway Max wifi unable to connect to Windows XP

If you go into the Wireless tab - Under the 2.4 tab its's about 1/2 way down, you should be able to just selelect "Auto"

 

Cheers

Rod

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18 REPLIES 18
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Does The XP computer have any of its service packs installed (control panel > system should tell you)

 

Is it an internal WiFi adapter or a usb one?

 

Do you get an error when trying to connect?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Hello Yastiandrie,

 

Thanks for your response.

 

Answers to your questions are:

Service Pack 3 is installed

It has an internal wifi adapter

No specific error notice. On starting up, it says : "Cannot connect to preferred wireless networks. Windows will keep trying". If I open up the network connections, it shows a strong histogram but trying to connect simply shows travelling green dots that eventually give up with no notice.

 

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Level 20: Director

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Meridolum

 

I had a similar problem with my old Laptop.

 

The upshot was that my Telstra Max only had the 5G channel enabled and not the 2.4.

 

The Laptop had an old wireless card that was not compatable with 5G.

 

I enabled the 2.4 channel as well as the 5G and the problem was solved.

 

For what it's worth.

 

Cheers

 

 

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Hello Luvs_footie,

 

Thanks for your response.

The network name shows as TelstraC1C4EF which is apparently the 2.4GHz.  The 5GHz one is supposed to show with -5G after the name?

Anyway, what enabling procedure did you use?  Maybe I could go through it again.

 

Thanks

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Level 20: Director

Re: Telstra Gateway Max wifi unable to connect to Windows XP

What I did was used the modem browser interface by typing 10.0.0.138 into my browser.

 

Then when the screen appears click on the Advanced tab at the top and in the new screen click on wireless.

 

On the left hand side you will see the two channels........individually click on each channel and make sure there's (tick) in the enabled box for both channels.

 

Hope this helps.

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Yes - both were already enabled, and only the 2.4 shows in the wireless connections available in the general settings.

Frustrating as ever.

Cheers

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Level 3: Gumshoe

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Hi Meridolum,

 

Having a very similar issue myself - you may have seen the post a few below...

 

One thing your haven't mentioned trying is manually setting the Wifi Channel, by default it is set to "Auto". I keep hearing that channel 11 is "stable" - no idea what that means, but is has improved my situation - still not perfect. 

 

Just as a though too, try disconnecting all other Wifi devices and see if it connects when it is the ONLY wifi Device on - try forgetting the connection before you try this. 

 

May have tried already....

 

Hope you have some luck - it's driving me nuts!

 

Cheers
Rod

 

 

 

 

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Level 20: Director

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Meridolum

 

Are you sure the wireless card in the computer in question is functioning properly?

 

A computer running XP sort of dates it a bit.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max wifi unable to connect to Windows XP

First forget the wireless network if it appear in the list
http://www.tp-link.com.au/faq-186.html


Next reset the Winsock catalog
http://www.hotcomm.com/faq/faq_resetwinsock.asp

See how that goes

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Oh with the tplink faq I posted. Just go as far as removing the wireless profile
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

The command netsh ... etc was rebuffed!? The blinking cursor was at the end of documents and settings and not by itself?

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Hello roddersz,

I tried that but no difference with channel 11.

Embarrassingly, I later tried to go back to where I did this (to revert to auto) but I had forgotten the route. Could you please advise on that.

Thanks

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

Yes - it worked OK with my previous system (D-link plus netgear router)

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max wifi unable to connect to Windows XP

That's normal..it is supposed to be blinking there
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe
Accepted Solution

Re: Telstra Gateway Max wifi unable to connect to Windows XP

If you go into the Wireless tab - Under the 2.4 tab its's about 1/2 way down, you should be able to just selelect "Auto"

 

Cheers

Rod

View solution in original post

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

For Roddersz ...

 

Thanks - I worked it out in the end.

Thanks for your responses

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Level 2: Rookie

Re: Telstra Gateway Max wifi unable to connect to Windows XP

I replied to Roddersz that the question of changing channels was solved but the website seemed to accept that I meant that the question of connecting an XP system to a Telstra Gateway was solved. It is not.  I have given up. Thanks for all the suggestions but nothing has worked.  Perhaps the computer and its system is just too old.

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Level 1: Cadet

Re: Telstra Gateway Max wifi unable to connect to Windows XP

I know it;s not ideal but for those times you need to use the xp machine you plug in the old router to one of the gateways ethernet ports and use it's wireless function.

     This may need some setup if the default ip's are the same.

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