Highlighted
Level 2: Rookie

Telstra gatway

I just purchased a Telstra gateway modem, I've followed the instructions correctly, the green power and wifi light are on however the green 'online' light is staying white. It says to wait 10 minutes for it to change yo green however it's been almost and hour. I've turned it on and off. Any suggestions?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
9 REPLIES 9
Highlighted
Level 2: Rookie

Re: Telstra gatway

Have you been coneccted to the NBN outside yet ? ( Im assuming your fibre to the node ? )

Highlighted
Level 2: Rookie

Re: Telstra gatway

Sorry, should of mentioned it's adsl not nbn
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gatway

go to the modems page http://10.0.0.138/ and click broadband

 

Type in your bigpond internet username and password and hit the save button. Try restarting afterwards and see how it goes

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 2: Rookie

Re: Telstra gatway

Thank you for replying. How do I access that modem site? Can't find it in the Telstra or BigPond sites
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gatway

type 10.0.0.138 in your browsers address bar or click the link i provided in the previous post

 

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 2: Rookie

Re: Telstra gatway

The link does not work, it just says site can't be reached
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gatway

how are you connected to the modem? Ethernet or wifi?

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 2: Rookie

Re: Telstra gatway

I'm connected to it via wifi and computer is connected via lan cord, I can connect to the wifi however there is no actual Internet. The online light which is meant to have turned green has not. I received my confirmation and summary in the mail which tells me the only thing I need to do is connect the modem but the modem is not working
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gatway

Is the lan cord plugged into the yellow slot or the red slot on the modem?

Are you using a Windows computer or a Mac?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more