callumb
Level 1: Cadet

Telstra Gen 2 Smart Modem not working

Same problem as this guy https://crowdsupport.telstra.com.au/t5/Modems-Hardware/TELSTRA-SMART-MODEM-GEN-2/td-p/827027

 

I got the modem today in the shop. Set it up and it worked fine for 5mins. It shut down as I logged into change the WIFI name and password. I left it sit with the white light on and DNS light flashing slowly green for hours. Took it back to the shop. Was told it was fine and that if they swapped it on the basis it may be faulty i would be charged for 2 modems! Stuck on a phone waiting for ages with COVID-19 delays. Any help would be appreciated.

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