Mr_Coolskin
Level 1: Cadet

Telstra Locator WiFi Tag

Hey guys,

 

We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her updated location, only the previous locations. Is this normal? Or is there a way to see her location when we are not on the home wifi network. Thanks in advance.

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1 REPLY 1
Emily99
Support Team
Support Team

Re: Telstra Locator WiFi Tag

Where are you viewing the location, is this via the locator app?

You will only see real-time locations when connected to your home network. However, you will be able to see last known location, which may be updated depending on where the tag is - but not 'real time' - when using an alternative network i.e. mobile.

 

You can read more here: https://tel.st/vf2lz

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